Contract-holders

We aim to provide our clients with a professional yet friendly and approachable service to assist you with a swift and trouble free move into your new home.

We are always on hand to provide advice on renting all kinds of properties so please do not hesitate to telephone, e-mail, or register on-line.

The following is a brief outline on how to rent a property:

Step 1 - Finding a suitable property

The first step is to find a suitable property, this can be by accessing the on-line search facility, registering an interest on line, or by telephoning to discuss your requirements.

Step 2 - Viewing a Property

Once a suitable property or properties have been identified we will arrange an accompanied viewing.

Step 3 - Reserving a Property

When you have chosen a suitable property you will be required to pay a Holding deposit of a maximum of one weeks rent, complete a Contract-holder application form and provide two forms of ID.  We will then arrange for credit checks to be carried out and will take up confirmation of income and financial references.

PERMITTED PAYMENTS AND TENANT PROTECTION INFORMATION

For properties in Wales, the Renting Homes (Fees etc.) (Wales) Act 2019 means that in addition to rent, lettings agents can only charge tenants the following permitted payments:

* Holding deposits (a maximum of 1 week's rent);
* Security deposits;
* Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services "telephone, internet, cable/satellite television), TV licence;
* Council tax (payable to the billing authority);
* Payments for the late payment of rent (where required under the tenancy agreement);
* A breach of a term of the contract (where required under the tenancy agreement); and
* Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Act and regulations applicable at the relevant time.

Rental payments overdue by more than seven days will be subject to interest at the rate of 3% over the Bank of England base rate, calculated from the date the payment was due, up until the date payment is received.

The actual costs, reasonably incurred, of changing, adding or removing any lock or replacing any keys or security devices arising if it is the contract-holders fault, or the fault of an invitee of the contract-holder that such action is required. The actual costs incurred by the landlord, such as a contractor invoice which will be evidenced and proposed as a charge to you.

On being given at least 24 hours notice, the contract-holder must allow the principal contact or others, access for any other reasonable purpose for the general management of the building. The contract-holder must afford all reasonable facilities for executing any works or repairs which the landlord is entitled to execute. Any breach of this may result in the contract-holder being liable for any costs or losses (including potential costs or losses) as a result. Those costs or losses include (but are not limited to) potential rent loss and contractor call-out fees which the landlord may not otherwise have been liable for. Only the actual costs incurred by the landlord, such as a contractor invoice which will be evidenced and proposed as a charge to you.

The contract-holder will undertake promptly any repairs for which the contract-holder is liable following any notice being served by the principal contact and if the contract-holder does not carry out the repairs the principal contact may, after correct written notice, enter the dwelling, with or without others, to effect those repairs and the contract-holder will pay on demand the actual costs, reasonably incurred, involved. Only the actual costs incurred by the landlord, such as a contractor invoice which will be evidenced and proposed as a charge to you.

The landlord will not charge a fee for providing a written statement within 14 days of the commencement of the Occupation contract. If the contract-holder requests a further written statement after this date the landlord may charge a reasonable fee for providing a further written statement.

TENANT PROTECTION

We are member of the Property Ombudsman redress scheme. They can be contacted as follows:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP


We have Client Money Protection Insurance held with Mint Insurance Brokers. They can be contacted as follows:
Mint Insurance Brokers
10th Floor,
2 Minster Court,
London
EC3R 7BB

Step 4 - The Next Step

Before moving into the property you will be required to pay:

The balance of the First months rent
Security Deposit

These must be received in cleared funds by the following method:

Bank Transfer

Step 5  - Moving into the Property

We will meet you at the Property on the move-in date.  At this stage you will be required to sign the Inventory and Schedule of Condition, and to complete a standing order mandate for rental payments.  We will also take meter readings to forward onto the relevant utilities for transfer into your name(s).

The Landlord under an Occupation contract must give the contract-holder a written statement of the contract before the end of the period of 14 days starting with the occupation date.


Welcome to your new home!


EMERGENCY OUT OF HOURS CONTACT NUMBER: 07790 558970